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Frequently Asked Questions

Find out how to upgrade your phone and get details about our Device Protection Program, our Price Match Guarantee and so much more.

What’s a Mobilist™?

What if I am missing PC Optimum™ points?

What is your outright purchase policy?

Can I use PC Optimum^TM points to save on a phone?

How do I transfer data and contents from my old phone to my new phone?

Where are your stores located?

Can I earn PC Optimum^TM points when I buy a phone?

Do you offer an extended warranty or a device protection plan for phones?

Do you repair phones?

Why should I go with The Mobile Shop^TM?

Can I upgrade my phone at The Mobile Shop^TM?

Do you sell accessories?

How many phones do you carry?

What is your return policy?

What carriers do you represent?

Do you offer price matching?

Where can I find your Privacy Policy?

How do I provide The Mobile Shop^TM with feedback?

Is The Mobile Shop^TM part of Loblaw?