Worry-free Device Protection Plan

Filing a Service Request is easy. Follow our 3-step process to get your request resolved quickly and efficiently:

1. Visit  https://protect.likewize.com/themobileshop/  or call 1-844-225-6333

2. Submit a Service Request and pay the Processing Fee

3. Receive Your Replacement and send back your damaged device

This comprehensive program covers an impressive range of incidents including Accidental Damage (liquid and screen damage). It also covers Mechanical or Electrical Failure after the manufacturer’s warranty ends.

While this program’s protection is extensive, there are a few exceptions. Loss, theft, any normal wear and tear, pre-existing flaws, non-accidental or cosmetic damage is not covered. Have questions or need more details? The Terms & Conditions have the full details on what is or is not covered.

Protection starts as soon as you enroll at the store for new and like new devices. Need a moment to think it over? Enrolment is available for 15 days after the point of purchase of your new or like-new devices purchased at The Mobile Shop. If you bring your own device, your protection begins 30 days following the date of enrolment in the Plan. Please note that your device must be fully operational and have no damage at time of enrolment in order to still be eligible for protection.

The Monthly Service Fee will be charged on a monthly basis to the payment account you have provided. The service fees are designed to provide protection for anyone on a budget.

Yes! At time of enrolment in the Plan, you can redeem your PC Optimum points towards pre-payment of your Monthly Service Fee.**

The program allows a maximum of 2 replacements within a consecutive 12-month period. For each approved Service Request, we will provide Replacement Equipment up to a maximum Retail Value* of $2,400.00. You have 60 days to file a service request from the time of failure.

Replacements may be refurbished devices. If the exact make and model is not available, your replacement will be of like kind and quality. All Replacement Equipment comes with a ninety (90) day replacement warranty.

You have the option to cancel at any time. Call the Customer Care Centre at 1-844-225-6333 for assistance from a representative. You may be eligible for a refund.