DPP/DPP+:

1. File online at protect.likewize.com/themobileshop or call 1-844-225-6333.

2. Provide the phone number associated with the account, model and unique serial number (called ESN or IMEI), as well as a detailed description of the incident or issue.

3. Pay the applicable Processing Fee and any fees for either repair or replacement.

4. Once approved, if repair is an option, you can choose from multiple methods (based on device and location). If you choose to replace your device, then a replacement device will be sent to you.

5. If you had your device replaced, return your non-functioning device using the prepaid return package provided.

DPP+ featuring AppleCare Services:
For Accidental Damage and Warranty Malfunction Service Requests:

1. The best place to start is getsupport.apple.com. Just answer a few questions and you’ll be presented with options to help resolve your issue.

2. Go to locate.apple.com to find an Apple Store or Apple Authorized Service Provider near you.

3. Call 1-800-263-3394 to speak directly to an AppleCare Advisor.

4. Pay any applicable Processing Fee.

5. Follow the directions provided to get your device repaired or replaced. If your device was damaged and you received a replacement, you’ll return the damaged device to Apple.

For Lost or Stolen Service Requests:

1. Visit protect.likewize.com/themobileshop or call 1-844-225-6333.

2. Provide information about your protected device and details about what happened.

3. Pay the applicable Processing Fee.

4. Follow the directions provided to get your device replaced.

DPP:
Device Protection Plan (DPP) gives you peace of mind, protecting your device against a wide range of incidents. Your coverage includes: malfunctions (after the manufacturer’s warranty expires), and accidental physical and liquid damage.

DPP+:
Device Protection Plan Plus (DPP+) gives you peace of mind, protecting your device against a wide range of incidents. Your coverage includes: lost, stolen, malfunctions (after the manufacturer’s warranty expires), and accidental physical and liquid damage.

DPP+ featuring AppleCare Services:
It protects against Lost, Stolen, Accidental Damage (including liquid damage), and Warranty Malfunctions.

DPP & DPP+:
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan’s terms and conditions for all the details.

DPP+ featuring AppleCare Services:
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your terms and conditions for all the details and give us a call at 1-844-225-6333 if you have any questions.

Protection starts as soon as you enroll at the store for new and like new devices. Need a moment to think it over? Enrolment is available for 15 days after the point of purchase of your new or like-new devices purchased at The Mobile Shop. If you bring your own device, your protection begins 30 days following the date of enrolment in the Plan. Please note that your device must be fully operational and have no damage at time of enrolment in order to still be eligible for protection.

DPP & DPP+ & DPP+ featuring AppleCare Services:
When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The Monthly Subscriber Fee will be charged to the same credit card on the first of each month.

DPP & DPP+ & DPP+ featuring AppleCare Services:
At time of enrollment, you can make a one-time redemption of your PC Optimum™ points to pre-pay the Monthly Subscriber Fees. Your PC Optimum™ points will be converted into a credit at the rate of 1,000 PC Optimum™ points per $1. Minimum redemption is 10,000 PC Optimum™ points (worth $10 in rewards) and in increments of 10,000 points thereafter. Once the credit is depleted, the credit card you provided at time of enrollment will be charged monthly going forward.

DPP & DPP+:
Your plan provides up to a total of 2 fulfillments (repair or replacement) during a rolling 12-month period for any incident or failure covered under the terms and conditions, up to a $3,500 limit per Service Request. Repairs or replacements processed under the manufacturer’s warranty do not count towards the limit.

DPP+ featuring AppleCare Services:
Your plan provides unlimited Service Requests for Accidental Damage and Warranty Malfunctions, and 1 Service Request for Lost or Stolen in any rolling 12-month period, up to a $3,500 limit per Service Request. All repairs and replacements will be Apple-certified.

DPP & DPP+:
Location, device make/model, type of damage, and part availability can influence the choice of replacement versus repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage may not be eligible for repair.

DPP & DPP+:
Your replacement will be new or reconditioned. Reconditioned devices look and function like new, and have a 90-day replacement warranty. If the exact make and model of your device isn’t available, your replacement will be of like kind and quality, or better.

DPP & DPP+:
If your Service Request is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner, overnight or on a weekend, for an additional fee.

DPP & DPP+:
Don’t worry, we have repair partners who accept devices via mail. We’ll send you a prepaid label and all you need to do is package your device and drop it in a Canada Post mailbox. It’ll be repaired and returned to you within 3 to 5 business days after we’ve received it.

DPP+ featuring AppleCare Services:
Don’t worry, Apple accepts devices via shipping services. You’ll receive a prepaid label and shipping materials and all you need to do is package your device and mail it according to the instructions provided. It’ll be repaired and returned to you usually within 3 to 5 business days after Apple receives it.

DPP/DPP+:
All repair work is guaranteed for 90-days. Simply go online or call us at 1-844-225-6333 to file your warranty Service Request.

DPP+ featuring AppleCare Services:
All repair work is guaranteed for 90 days. Simply call Apple at 1-800-263-3394 to get your issue resolved.

DPP & DPP+:
Device Protection Plan covers your device for as long as you pay your Monthly Subscriber Fee. Should you decide to cancel, you may do so at any time and for any reason by calling us at 1-844-225-6333. A prorated refund of your Monthly Subscriber Fee will be issued to your credit card.

DPP+ featuring AppleCare Services:
Device Protection Plan Plus featuring AppleCare Services covers your device for as long as you pay your Monthly Subscriber Fee. Should you decide to cancel, you may do so at any time and for any reason by calling us at 1-844-225-6333. A prorated refund of your Monthly Subscriber Fee will be issued to your credit card.

DPP+ featuring AppleCare Services:

• Service and support direct from Apple for Accidental Damage and Warranty Malfunction Service Requests.

• Unlimited Accidental Damage Service Requests.

• Unlimited Warranty Malfunction Service Requests. There is no Processing Fee for these Service Requests.

• Priority access to Apple experts via chat or phone.

• Battery coverage.

• Apple-certified repair or replacement with genuine Apple parts.

• Repair service at Apple Stores and Apple Authorized Service Providers.

• Express Replacement Service.

DPP+ featuring AppleCare Services:
Apple will provide you with a replacement device. If the replacement needs to be shipped to you, it’ll be sent as soon as the next business day.

DPP+ featuring AppleCare Services:
Don’t worry, Apple accepts devices via shipping services. You’ll receive a prepaid label and shipping materials and all you need to do is package your device and mail it according to the instructions provided. It’ll be repaired and returned to you usually within 3 to 5 business days after Apple receives it.

Enrollment between March 26, 2020 and February 5, 2025
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $11.99 per month, with a service processing fee ranging from $99.00 to $199.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,400.00 value limit per service request.

Device retail value: $0.00 - $499.99.
Service fee: $5.99.
Processing fee: $99.00

Device retail value: $500.00 - $799.99.
Service fee: $7.99.
Processing fee: $149.00

Device retail value: $800.00 - $1,199.99.
Service fee: $9.99.
Processing fee: $199.00

Device retail value: $1,200.00 - $1,599.00.
Service fee: $11.99.
Processing fee: $299.00

Device retail value: $1,600 - $2,400.
Service fee: $13.99.
Processing fee: $399.00

Enrollment between October 16th, 2019 and March 26, 2020
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $11.99 per month, with a service processing fee ranging from $99.00 to $199.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $1,600.00 value limit per service request.

Device retail value: $0.00 - $499.99.
Service fee: $5.99.
Processing fee: $99.00

Device retail value: $500.00 - $799.99.
Service fee: $7.99.
Processing fee: $149.00

Device retail value: $800.00 - $1,199.99.
Service fee: $9.99.
Processing fee: $199.00

Device retail value: $1,200.00 - $1,599.00.
Service fee: $11.99.
Processing fee: $299.00

Device retail value: $1,600 - $2,100.
Service fee: $13.99.
Processing fee: $399.00

Enrollment Prior to October 16th, 2019
Protection includes accidental damage and malfunction (after the manufacturer's warranty expires).
Pricing ranges from $5.99 to $11.99 per month, with a service processing fee ranging from $99.00 to $199.00 for each approved request (depending upon the retail price of your device).
Up to 2 replacements are permitted in any rolling 12-month period, with up to a $1,600.00 value limit per service request.

Device retail value: $0.00 - $499.99.
Service fee: $5.99.
Processing fee: $99.00

Device retail value: $500.00 - $799.99.
Service fee: $7.99.
Processing fee: $149.00

Device retail value: $800.00 - $1,199.99.
Service fee: $9.99.
Processing fee: $199.00

Device retail value: $1,200.00 - $1,600.00.
Service fee: $11.99.
Processing fee: $199.00